Technicians can also control the remote device’s mouse and keyboard with their mouse and keyboard to access system files and dig into logs to find the potential root causes of issues. Once devices are securely connected, IT technicians can control the host device as if they were physically present at the end-user workstation. With a click of a button, either from IT tickets or the IT asset inventory in WHD, technicians can launch a Dameware remote session and assist end users wherever they are situated.Ī Dameware remote desktop assistance session allows IT technicians to connect remotely with end users within or outside the network. How does the remote IT help desk support tool work in Dameware?ĭameware works with SolarWinds Web Help Desk (WHD) to create a powerful remote IT help desk tool.Software offering this level of control allows IT teams to provide top-notch IT help desk support for end users anytime, anywhere, which helps ensure the workplace remains productive. A remote helpdesk support tool can also allow teams to connect to devices even if they are powered off or have crashed using an internet proxy. Security is always of utmost concern when using remote desktop assistance, so the software should enable secure connections through the internet or LAN. To ensure clear communication, remote help desk software can include functional capabilities like live chat and taking and saving screenshots. One of the biggest challenges in remote desktop assistance is the need for technicians and end users to communicate directly to better understand and solve issues.

It allows technicians to launch a support session from anywhere at any time. Remote desktop assistance software enables a full-service help desk experience, offering teams the flexibility and features to support end users and troubleshoot issues.

What is remote desktop assistance software?.